Zappix partnership to improve customer experiences with Visual IVR
NEWS: 02 October 2020 – Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and powerful technology partnerships. Zappix customer self-service experiences and digital patient engagement solutions represent yet another powerful partnership to enhance the frictionless user experiences Customer Touch Point has delivered for years.
With fast, intuitive, and digital automation, Zappix solutions deliver the CX consumers want through the channel they prefer. Together, Customer Touch Point and Zappix empower their customers with the knowledge, tools, and processes needed to deliver effortless customer and patient experiences across every single touch point, from first interaction to the very last.
Businesses using the combined innovation of Customer Touch Point and Zappix benefit from:
- An effortless self-service customer service channel, reducing the number of calls reaching live agents
- Improved customer experience (CX) through easy to use, visually appealing self-service solutions with faster resolutions
- Reduced in-queue waiting time allowing more bandwidth for agents to focus on complex calls leading to better customer satisfaction
- Reduced Average Handling Time (AHT)
- Automation of payments and collection of other personal sensitive information
“We’re glad to work with Customer Touch Point, a team just as committed as we are to delivering the innovative and digital self-service solutions modern consumers and patients demand,” said Yossi Abraham, Zappix president. “Customer Touch Point understands the critical role self-service and automation play in today’s customer experience landscape, and Zappix solutions will help deliver on that vision.”
Through this partnership, Zappix will help Customer Touch Point customers implement new, visual solutions for modern customer service and patient engagement. Customer Touch Point clients have long benefitted from its commitment to thoughtful insight and impactful technology combined with thorough domain expertise. Now, these clients will experience the benefits of Zappix Digital Patient Engagement and Visual IVR as well.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
Zappix solutions provide significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, visit the product page here.
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