TOP TIPS: 18 Mar 2020. IVR and on-hold messages need to be recorded, re-recorded and updated all the time. Find out how to manage this in-house and quickly.
BLOG: 17 Jan 2019. When used well, background music can be a powerful marketing tool. Read how to make the most of it as part of a CX strategy.
BLOG: 17 Sept 2018. This blog examines ‘Why Does Tone Of Voice Matter?’ and looks at the benefits of designing and implementing the right tone of voice.
BLOG: 9 Sept 2018. A few thoughts on why tone of voice matters in customer experience.
BLOG: 23 Jul 2018. We’d like to share a few more nuggets of podcast wisdom to help you if you're thinking of putting together your own corporate podcasts.
BLOG: 10 Jul 2018. What are podcasts and why use them?
BLOG: 09 Jun 2018. What’s a sonic logo? Let's take a look and the what, why and how of sonic branding...