BLOG: 19 May 2020 - In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...
TOP TIPS: 18 Mar 2020. IVR and on-hold messages need to be recorded, re-recorded and updated all the time. Find out how to manage this in-house and quickly.
BLOG: 28 Dec 2018. Find out how IVR and Chat can support businesses with new starter staff training and help reduce training costs.
BLOG: 17 Sept 2018. What is natural language IVR? Why use it? What are the benefits? Let's take a look...
BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there's a better use for on hold and background audio?
