Telephony and IVR Archives - CX Knowledge Hub

Case Study: IVR Self-Serve Payment Processing

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Post published:March 31, 2021
Post category:Case Study
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Find out how a leading UK bank changed its IVR to improve self-serve payment processing, increase c-sat scores and cut costs.

How to reduce average handling times & call volumes

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Post published:May 29, 2020
Post category:Blogs

BLOG: 19 May 2020 - In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…

Bridging the gap between digital and telephony

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Post published:March 31, 2020
Post category:Blogs

BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...

Top tips for recording IVR & on-hold voice messages

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Post published:March 18, 2020
Post category:Blogs

TOP TIPS: 18 Mar 2020. IVR and on-hold messages need to be recorded, re-recorded and updated all the time. Find out how to manage this in-house and quickly.

Use IVR & Chat to support new starters & make training cost effective

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Post published:December 28, 2018
Post category:Blogs

BLOG: 28 Dec 2018. Find out how IVR and Chat can support businesses with new starter staff training and help reduce training costs.

Natural Language IVR

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Post published:September 17, 2018
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BLOG: 17 Sept 2018. What is natural language IVR? Why use it? What are the benefits? Let's take a look...

Creativity On Hold

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Post published:June 28, 2018
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BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there's a better use for on hold and background audio?