Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.
Watch on-demand and listen as Rick Kirkham shares his experience on how to achieve instant impact across your customer experience strategy, with five key steps.
BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 19 Jun 2020 - Discover the latest CX trends, and some practical tips to help you embrace every single one …
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...
BLOG: 05 Mar 2019. Rick Kirkham looks at why pointing customers to your website to solve problems isn't always the right approach.
BLOG: 17 Jan 2019. When used well, background music can be a powerful marketing tool. Read how to make the most of it as part of a CX strategy.