BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...
BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…
BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...
NEWS: 19 Oct 2020 - Customer Touch Point partners with Avoira to offer Xdroid real-time speech and text analytics.
NEWS: 02 Oct 2020. Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
FAQ: 27 Apr 2020. What is Contact Centre as a Service? Let's find out...
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...
BLOG: 05 Mar 2019. Rick Kirkham looks at why pointing customers to your website to solve problems isn't always the right approach.
BLOG: 31 Dec 2018. Customers want to self-serve but it has to be their choice. Read this quick insights piece on how to get it right.
BLOG: 28 Dec 2018. Find out how IVR and Chat can support businesses with new starter staff training and help reduce training costs.
