CX Technology Archives - CX Knowledge Hub

5 Steps to Intelligent Automation

Post author:Angela Cattin
Post published:June 23, 2021
Post category:Blogs
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BLOG: 23 June 2021 - Do you know what intelligent automation in customer experience is? Read more to find out...

New membership demonstrates further commitment to accessibility

Post author:Angela Cattin
Post published:May 14, 2021
Post category:News
Post comments:1 Comment

NEWS: 14 MAY 2021 - Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service

CX Automation: How to use it for better CX

Post author:Angela Cattin
Post published:April 23, 2021
Post category:Blogs
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BLOG: 23 APR 2021 - In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more...

Speech and Text Analytics: two things top performing businesses need & why

Post author:Angela Cattin
Post published:April 6, 2021
Post category:Blogs
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BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...

What is Visual IVR? And why should brands of all sectors embrace it?

Post author:Angela Cattin
Post published:March 15, 2021
Post category:Blogs
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BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…

What is Real-Time Speech Analytics and why’s it so important?

Post author:Angela Cattin
Post published:March 5, 2021
Post category:Blogs
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BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...

Customer Touch Point adds emotion-detecting analytics following deal with Avoira

Post author:admin
Post published:October 19, 2020
Post category:News

NEWS: 19 Oct 2020 - Customer Touch Point partners with Avoira to offer Xdroid real-time speech and text analytics.

Zappix Partnership to Improve Customer Experiences with Visual IVR

Post author:admin
Post published:October 2, 2020
Post category:News

NEWS: 02 Oct 2020. Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.

What is Contact Centre as a Service (CCaaS)?

Post author:admin
Post published:April 27, 2020
Post category:Blogs

FAQ: 27 Apr 2020. What is Contact Centre as a Service? Let's find out...

Bridging the gap between digital and telephony

Post author:admin
Post published:March 31, 2020
Post category:Blogs

BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...