BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...
NEWS: 19 Oct 2020 - Customer Touch Point partners with Avoira to offer Xdroid real-time speech and text analytics.
NEWS: 02 Oct 2020. Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
FAQ: 27 Apr 2020. What is Contact Centre as a Service? Let's find out...
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...
BLOG: 05 Mar 2019. Rick Kirkham looks at why pointing customers to your website to solve problems isn't always the right approach.
BLOG: 31 Dec 2018. Customers want to self-serve but it has to be their choice. Read this quick insights piece on how to get it right.
BLOG: 28 Dec 2018. Find out how IVR and Chat can support businesses with new starter staff training and help reduce training costs.
BLOG. 11 Dec 2018. Read the blog to discover more on omni-channel, how to choose the right solution and understand the benefits.
BLOG: 03 Sept 2018. Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. Find out how channel shifts helps.