Mind The Gap

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BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.

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Customer Touchpoints

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BLOG: 29 Oct 2018. Why do customer touch points matter so much? Find out in this blog from Customer Touch Point.

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NPS Or Effort?

BLOG: 09 Jun 2018. NPS - the good and the bad. When to use it and when to find an alternative customer feedback method.

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