Emotions In The Customer Journey

  • Post author:
  • Post category:Blogs

BLOG: 07 Nov 2019. What makes for a good customer service experience? Rick Kirkham shares his thoughts on the importance of emotion, content and contact.

Continue Reading Emotions In The Customer Journey

Mind The Gap

  • Post author:
  • Post category:Blogs

BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.

Continue Reading Mind The Gap

Customer Touchpoints

  • Post author:
  • Post category:Blogs

BLOG: 29 Oct 2018. Why do customer touch points matter so much? Find out in this blog from Customer Touch Point.

Continue Reading Customer Touchpoints