BLOG: 17 Jan 2019. When used well, background music can be a powerful marketing tool. Read how to make the most of it as part of a CX strategy.
BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.
BLOG: 31 Dec 2018. Customers want to self-serve but it has to be their choice. Read this quick insights piece on how to get it right.
BLOG: 29 Oct 2018. Why do customer touch points matter so much? Find out in this blog from Customer Touch Point.
BLOG: 17 Sept 2018. This blog examines ‘Why Does Tone Of Voice Matter?’ and looks at the benefits of designing and implementing the right tone of voice.
BLOG: 03 Sept 2018. Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. Find out how channel shifts helps.
BLOG: 09 Jun 2018. NPS - the good and the bad. When to use it and when to find an alternative customer feedback method.
BLOG: 09 Jun 2018. What’s a sonic logo? Let's take a look and the what, why and how of sonic branding...
BLOG: 04 Apr 2018. Today we put corporate video in the spotlight as the ideal customer communication channel.
BLOG: 05 Dec 2017. Find out why SMS messaging is an important part of any customer experience strategy.