Emotions In The Customer Journey

  • Post author:
  • Post category:Blogs

BLOG: 07 Nov 2019. What makes for a good customer service experience? Rick Kirkham shares his thoughts on the importance of emotion, content and contact.

Continue Reading Emotions In The Customer Journey

Mind The Gap

  • Post author:
  • Post category:Blogs

BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.

Continue Reading Mind The Gap