BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...
Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.
Watch on-demand and listen as Rick Kirkham shares his experience on how to achieve instant impact across your customer experience strategy, with five key steps.
BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...
BLOG: 07 Nov 2019. What makes for a good customer service experience? Rick Kirkham shares his thoughts on the importance of emotion, content and contact.
BLOG: 17 Jan 2019. When used well, background music can be a powerful marketing tool. Read how to make the most of it as part of a CX strategy.
BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.
BLOG: 31 Dec 2018. Customers want to self-serve but it has to be their choice. Read this quick insights piece on how to get it right.