Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.
INFOGRAPHIC: 06 AUG 2021 - Read this short and snappy digest of our 3 recommendations for improving CX accessibility
BLOG: 30 JULY 2021 - Three areas of focus to help improve accessibility across customer services: Corporate policy, technology, and agent signposting.
SURVEY: Take part in our accessibility survey and receive an exclusive copy of the results
BLOG: 23 June 2021 - Do you know what intelligent automation in customer experience is? Read more to find out...
BLOG: 02 JUNE 2021 - Read on to find out why improving accessibility in customer service makes good business sense.
NEWS: 14 MAY 2021 - Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service
BLOG: 23 APR 2021 - In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more...
BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...
Find out how a leading UK bank changed its IVR to improve self-serve payment processing, increase c-sat scores and cut costs.