Customer Experience Archives - CX Knowledge Hub

Improving Accessibility in Customer Service

Post author:Angela Cattin
Post published:June 2, 2021
Post category:Blogs
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BLOG: 02 JUNE 2021 - Red on to find out why improving accessibility in customer service makes good business sense.

New membership demonstrates further commitment to accessibility

Post author:Angela Cattin
Post published:May 14, 2021
Post category:News
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NEWS: 14 MAY 2021 - Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service

CX Automation: How to use it for better CX

Post author:Angela Cattin
Post published:April 23, 2021
Post category:Blogs
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BLOG: 23 APR 2021 - In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more...

Speech and Text Analytics: two things top performing businesses need & why

Post author:Angela Cattin
Post published:April 6, 2021
Post category:Blogs
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BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...

Case Study: IVR Self-Serve Payment Processing

Post author:admin
Post published:March 31, 2021
Post category:Case Study
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Find out how a leading UK bank changed its IVR to improve self-serve payment processing, increase c-sat scores and cut costs.

What is Visual IVR? And why should brands of all sectors embrace it?

Post author:Angela Cattin
Post published:March 15, 2021
Post category:Blogs
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BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…

What is Real-Time Speech Analytics and why’s it so important?

Post author:Angela Cattin
Post published:March 5, 2021
Post category:Blogs
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BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...

eBook – Instant Impact in Customer Experience

Post author:Angela Cattin
Post published:March 5, 2021
Post category:eBooks & White Papers

Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.

On-Demand Webinar – Instant Impact CX

Post author:admin
Post published:February 6, 2021
Post category:Webinar
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Watch on-demand and listen as Rick Kirkham shares his experience on how to achieve instant impact across your customer experience strategy, with five key steps.

Engage to Influence™ – positively influencing behaviour to reap rewards

Post author:admin
Post published:August 7, 2020
Post category:Blogs

BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.