Skip to content

CX Knowledge Hub

Tel: 03300 200444 | Email: [email protected]
Twitter
Linkedin
  • Home
  • Solutions
    • Customer Feedback Software
    • Customer Journey Mapping
    • Telephony & IVR Design
    • Visual IVR
    • Analytics
      • Voice Analytics
      • Text Analytics
      • Email Analytics
      • Operator Assist
      • Trust Pilot Reviews
    • CX Technology
      • Dynamic FAQ’s
      • Email Management
      • Live Chat
      • Social Media Monitoring & Engagement
    • Professional Audio Services
      • Background Music
  • CX Automation
  • Why We Do What We Do
  • Partner Services
  • Knowledge Hub
    • Resources
    • Blogs & News
Menu
  • Home
  • Solutions
    • Customer Feedback Software
    • Customer Journey Mapping
    • Telephony & IVR Design
    • Visual IVR
    • Analytics
      • Voice Analytics
      • Text Analytics
      • Email Analytics
      • Operator Assist
      • Trust Pilot Reviews
    • CX Technology
      • Dynamic FAQ’s
      • Email Management
      • Live Chat
      • Social Media Monitoring & Engagement
    • Professional Audio Services
      • Background Music
  • CX Automation
  • Why We Do What We Do
  • Partner Services
  • Knowledge Hub
    • Resources
    • Blogs & News
Get In touch
How to reduce average handling times & call volumes

How to reduce average handling times & call volumes

  • Post author:admin
  • Post published:May 29, 2020
  • Post category:Blogs

BLOG: 19 May 2020 - In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…

Continue Reading How to reduce average handling times & call volumes

Tags

Accessibility Average Handling Time Contact Centres Customer Emotion Customer Experience Customer Feedback Customer Journey CX Technology IVR design Omni-Channel Speech Analytics Strategy and Best Practice Telephony and IVR Text Analytics Tone of voice Video Visual IVR Voice and Audio

Recent Posts

  • Five Steps to Instant Impact in Customer Experience
  • 3 ways to improve customer service accessibility
  • How to improve accessibility and inclusion in financial services customer experience
  • Accessibility in Customer Services
  • 5 Steps to Intelligent Automation

Recent Comments

  • Improving Accessibility in Customer Service in Contact Centres - BBG Architecture Life on New membership demonstrates further commitment to accessibility
  • Achieving Instant Impact in Customer Experience. The what, why and how. - Blog on Engage to Influence™ – positively influencing behaviour to reap rewards
  • Achieving Instant Impact in Customer Experience. The what, why and how. - Blog on How to reduce average handling times & call volumes
  • Blog - Six important customer experience trends and how to embrace them on Bridging the gap between digital and telephony
  • Emotions In The Customer Journey - Customer Touch Point - Maximise Every Contact on NPS Or Effort?

Archives

  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • October 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • November 2019
  • March 2019
  • January 2019
  • December 2018
  • October 2018
  • September 2018
  • July 2018
  • June 2018
  • April 2018
  • December 2017

Categories

  • Blogs
  • Blogs & News
  • Brochure
  • Case Study
  • eBooks & White Papers
  • Hidden
  • Infographic
  • News
  • Research
  • Round Table
  • Savings Calculator
  • Webinar

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

MISSION STATEMENT

To equip organisations with the knowledge, tools and processes that will enable them to deliver effortless customer experience across every single touch point, from the first interaction to the very last.

GET IN TOUCH

E: [email protected]
T: (+44) 03300 200444

  • Home
  • Solutions
  • Customer Feedback Software
  • Customer Journey Mapping
  • Telephony Systems & IVR Platforms
  • CX Technology
  • Why We Do What We Do
  • Resources
  • Contact Us

CTP BROCHURE 2020

FOLLOW US

  • Opens in a new tab
  • Opens in a new tab
Copyright 2020 Website Design By Celtic Crocodile | Privacy Policy | Cookie Policy