On-Demand Webinar - Instant Impact CX

Rick Kirkham uses his 15 years of experience in CX to share his five most important steps to help you achieve instant impact across your customer experience strategy. 

Exploring areas across customer feedback, customer journey design and CX technology, this webinar in conjunction with the UK CCF, brings together real-world examples and practical ‘take-away’ tips to help you discover: 

  • The importance of emotion in the customer journey 
  • How to pin-point problem areas, fix them and replicate success 
  • The best fit CX technologies for your business 
  • Techniques to get more value from customer feedback 

Watch the webinar on-demand below

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Request a Customer Experience Audit

Pin-point improvements to the customer journey with an in-depth customer experience audit designed to boost engagement, drive positive behaviour and reduce the cost of contact. 

Request a Customer Experience Audit

Pin-point improvements to the customer journey with an in-depth customer experience audit designed to boost engagement, drive positive behaviour and reduce the cost of contact.