BLOG: 9 Sept 2018. A few thoughts on why tone of voice matters in customer experience.
BLOG: 03 Sept 2018. Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. Find out how channel shifts helps.
BLOG: 23 Jul 2018. We’d like to share a few more nuggets of podcast wisdom to help you if you're thinking of putting together your own corporate podcasts.
BLOG: 10 Jul 2018. What are podcasts and why use them?
BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there's a better use for on hold and background audio?
BLOG: 09 Jun 2018. NPS - the good and the bad. When to use it and when to find an alternative customer feedback method.
BLOG: 09 Jun 2018. What’s a sonic logo? Let's take a look and the what, why and how of sonic branding...
BLOG: 04 Apr 2018. Today we put corporate video in the spotlight as the ideal customer communication channel.
BLOG: 05 Dec 2017. Find out why SMS messaging is an important part of any customer experience strategy.