Blogs Archives - CX Knowledge Hub

Improving Accessibility in Customer Service

Post author:Angela Cattin
Post published:June 2, 2021
Post category:Blogs
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BLOG: 02 JUNE 2021 - Red on to find out why improving accessibility in customer service makes good business sense.

CX Automation: How to use it for better CX

Post author:Angela Cattin
Post published:April 23, 2021
Post category:Blogs
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BLOG: 23 APR 2021 - In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more...

Speech and Text Analytics: two things top performing businesses need & why

Post author:Angela Cattin
Post published:April 6, 2021
Post category:Blogs
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BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...

What is Visual IVR? And why should brands of all sectors embrace it?

Post author:Angela Cattin
Post published:March 15, 2021
Post category:Blogs
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BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…

What is Real-Time Speech Analytics and why’s it so important?

Post author:Angela Cattin
Post published:March 5, 2021
Post category:Blogs
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BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...

Engage to Influence™ – positively influencing behaviour to reap rewards

Post author:admin
Post published:August 7, 2020
Post category:Blogs

BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.

Achieving Instant Impact CX. The what, why and how.

Post author:admin
Post published:July 6, 2020
Post category:Blogs

BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.

Six CX trends and how to embrace them

Post author:admin
Post published:June 19, 2020
Post category:Blogs

BLOG: 19 Jun 2020 - Discover the latest CX trends, and some practical tips to help you embrace every single one …

How to reduce average handling times & call volumes

Post author:admin
Post published:May 29, 2020
Post category:Blogs

BLOG: 19 May 2020 - In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…

What is Contact Centre as a Service (CCaaS)?

Post author:admin
Post published:April 27, 2020
Post category:Blogs

FAQ: 27 Apr 2020. What is Contact Centre as a Service? Let's find out...