BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...
BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 19 Jun 2020 - Discover the latest CX trends, and some practical tips to help you embrace every single one …
BLOG: 19 May 2020 - In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…
FAQ: 27 Apr 2020. What is Contact Centre as a Service? Let's find out...
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it...
TOP TIPS: 18 Mar 2020. IVR and on-hold messages need to be recorded, re-recorded and updated all the time. Find out how to manage this in-house and quickly.
BLOG: 07 Nov 2019. What makes for a good customer service experience? Rick Kirkham shares his thoughts on the importance of emotion, content and contact.
BLOG: 05 Mar 2019. Rick Kirkham looks at why pointing customers to your website to solve problems isn't always the right approach.
