BLOG: 30 JULY 2021 - Three areas of focus to help improve accessibility across customer services: Corporate policy, technology, and agent signposting.
BLOG: 23 June 2021 - Do you know what intelligent automation in customer experience is? Read more to find out...
BLOG: 02 JUNE 2021 - Read on to find out why improving accessibility in customer service makes good business sense.
BLOG: 23 APR 2021 - In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more...
BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...
BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…
BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...
BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 19 Jun 2020 - Discover the latest CX trends, and some practical tips to help you embrace every single one …
