BLOG: 30 JULY 2021 – Three areas of focus to help improve accessibility across customer services: Corporate policy, technology, and agent signposting.
NEWS: 14 MAY 2021 – Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service
BLOG: April 2021 – Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let’s find out why …
BLOG: 15 March 2021 – What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…
BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let’s find out…
NEWS: 19 Oct 2020 – Customer Touch Point partners with Avoira to offer Xdroid real-time speech and text analytics.
NEWS: 02 Oct 2020. Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
BLOG: 07 Aug 2020. We share our Engage to Influence methodology – what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 19 May 2020 – In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…
TOP TIPS: 18 Mar 2020. IVR and on-hold messages need to be recorded, re-recorded and updated all the time. Find out how to manage this in-house and quickly.
BLOG: 05 Mar 2019. Rick Kirkham looks at why pointing customers to your website to solve problems isn’t always the right approach.
BLOG: 17 Jan 2019. When used well, background music can be a powerful marketing tool. Read how to make the most of it as part of a CX strategy.
BLOG: 31 Dec 2018. Customers want to self-serve but it has to be their choice. Read this quick insights piece on how to get it right.
BLOG: 28 Dec 2018. Find out how IVR and Chat can support businesses with new starter staff training and help reduce training costs.
BLOG: 05 Dec 2017. Find out why SMS messaging is an important part of any customer experience strategy.