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Mind The Gap

BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.

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Corporate Podcasts (Part 2)

BLOG: 23 Jul 2018. We’d like to share a few more nuggets of podcast wisdom to help you if you’re thinking of putting together your own corporate podcasts.

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Creativity On Hold

BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there’s a better use for on hold and background audio?

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NPS Or Effort?

BLOG: 09 Jun 2018. NPS – the good and the bad. When to use it and when to find an alternative customer feedback method.

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