BLOG: 30 JULY 2021 – Three areas of focus to help improve accessibility across customer services: Corporate policy, technology, and agent signposting.
BLOG: 23 June 2021 – Do you know what intelligent automation in customer experience is? Read more to find out…
BLOG: 02 JUNE 2021 – Read on to find out why improving accessibility in customer service makes good business sense.
NEWS: 14 MAY 2021 – Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service
BLOG: 23 APR 2021 – In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more…
BLOG: April 2021 – Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let’s find out why …
BLOG: 15 March 2021 – What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…
BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let’s find out…
NEWS: 19 Oct 2020 – Customer Touch Point partners with Avoira to offer Xdroid real-time speech and text analytics.
NEWS: 02 Oct 2020. Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
BLOG: 07 Aug 2020. We share our Engage to Influence methodology – what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 19 Jun 2020 – Discover the latest CX trends, and some practical tips to help you embrace every single one …
BLOG: 19 May 2020 – In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…
FAQ: 27 Apr 2020. What is Contact Centre as a Service? Let’s find out…
BLOG: 31 Mar 2020. Why bridging the gap between digital and telephony is a win-win for all and how to achieve it…
TOP TIPS: 18 Mar 2020. IVR and on-hold messages need to be recorded, re-recorded and updated all the time. Find out how to manage this in-house and quickly.
BLOG: 07 Nov 2019. What makes for a good customer service experience? Rick Kirkham shares his thoughts on the importance of emotion, content and contact.
BLOG: 05 Mar 2019. Rick Kirkham looks at why pointing customers to your website to solve problems isn’t always the right approach.
BLOG: 17 Jan 2019. When used well, background music can be a powerful marketing tool. Read how to make the most of it as part of a CX strategy.
BLOG: 02 Jan 2019. The gap between marketing and the customer contact operation can pose big problems. Here are some tips on how to mind the gap.
BLOG: 31 Dec 2018. Customers want to self-serve but it has to be their choice. Read this quick insights piece on how to get it right.
BLOG: 28 Dec 2018. Find out how IVR and Chat can support businesses with new starter staff training and help reduce training costs.
BLOG. 11 Dec 2018. Read the blog to discover more on omni-channel, how to choose the right solution and understand the benefits.
BLOG: 29 Oct 2018. Why do customer touch points matter so much? Find out in this blog from Customer Touch Point.
BLOG: 17 Sept 2018. What is natural language IVR? Why use it? What are the benefits? Let’s take a look…
BLOG: 17 Sept 2018. This blog examines ‘Why Does Tone Of Voice Matter?’ and looks at the benefits of designing and implementing the right tone of voice.
BLOG: 9 Sept 2018. A few thoughts on why tone of voice matters in customer experience.
BLOG: 03 Sept 2018. Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. Find out how channel shifts helps.
BLOG: 23 Jul 2018. We’d like to share a few more nuggets of podcast wisdom to help you if you’re thinking of putting together your own corporate podcasts.
BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there’s a better use for on hold and background audio?
BLOG: 09 Jun 2018. NPS – the good and the bad. When to use it and when to find an alternative customer feedback method.
BLOG: 09 Jun 2018. What’s a sonic logo? Let’s take a look and the what, why and how of sonic branding…
BLOG: 04 Apr 2018. Today we put corporate video in the spotlight as the ideal customer communication channel.
BLOG: 05 Dec 2017. Find out why SMS messaging is an important part of any customer experience strategy.
