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Improving Accessibility in Customer Service

Improving Accessibility in Customer Service

  • Post author:Angela Cattin
  • Post published:June 2, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: 02 JUNE 2021 - Red on to find out why improving accessibility in customer service makes good business sense.

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New membership demonstrates further commitment to accessibility

New membership demonstrates further commitment to accessibility

  • Post author:Angela Cattin
  • Post published:May 14, 2021
  • Post category:News
  • Post comments:0 Comments

NEWS: 14 MAY 2021 - Customer Touch Point becomes a Purple Member to improve Accessibility in Customer Service

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CX Automation: How to use it for better CX

CX Automation: How to use it for better CX

  • Post author:Angela Cattin
  • Post published:April 23, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: 23 APR 2021 - In our latest blog we look at Intelligent Automation, and how it can be used as part of a CX strategy. Read on for more...

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Intelligent Automation in Central Government member roundtable

Intelligent Automation in Central Government member roundtable

  • Post author:Angela Cattin
  • Post published:April 21, 2021
  • Post category:Round Table
  • Post comments:0 Comments

Customer Touch Point is taking part in the techUK round table on Intelligent Automation in central government. techUK members can register now.

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Intelligent Automation & CX, On-Demand Webinar

Intelligent Automation & CX, On-Demand Webinar

  • Post author:Angela Cattin
  • Post published:April 16, 2021
  • Post category:Webinar
  • Post comments:0 Comments

Customer Touch Point took part in the techUK webinar on Intelligent Automation and CX in Financial Services. Watch the reply now.

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Speech and Text Analytics: two things top performing businesses need & why

Speech and Text Analytics: two things top performing businesses need & why

  • Post author:Angela Cattin
  • Post published:April 6, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: April 2021 - Speech and Text Analytics are two pieces of CX technology that every top performing business needs this year. Let's find out why ...

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What is Visual IVR? And why should brands of all sectors embrace it?

What is Visual IVR? And why should brands of all sectors embrace it?

  • Post author:Angela Cattin
  • Post published:March 15, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…

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What is Real-Time Speech Analytics and why’s it so important?

What is Real-Time Speech Analytics and why’s it so important?

  • Post author:Angela Cattin
  • Post published:March 5, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...

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eBook – Instant Impact in Customer Experience

eBook – Instant Impact in Customer Experience

  • Post author:Angela Cattin
  • Post published:March 5, 2021
  • Post category:eBooks & White Papers

Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.

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eBook – Instant Impact in Customer Experience Free Download

eBook – Instant Impact in Customer Experience Free Download

  • Post author:Angela Cattin
  • Post published:March 5, 2021
  • Post category:Hidden

Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.

Continue Reading eBook – Instant Impact in Customer Experience Free Download

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Recent Posts

  • Improving Accessibility in Customer Service
  • New membership demonstrates further commitment to accessibility
  • CX Automation: How to use it for better CX
  • Intelligent Automation in Central Government member roundtable
  • Intelligent Automation & CX, On-Demand Webinar

Recent Comments

  • Achieving Instant Impact in Customer Experience. The what, why and how. - Blog on Engage to Influence™ – positively influencing behaviour to reap rewards
  • Achieving Instant Impact in Customer Experience. The what, why and how. - Blog on How to reduce average handling times & call volumes
  • Blog - Six important customer experience trends and how to embrace them on Bridging the gap between digital and telephony
  • Emotions In The Customer Journey - Customer Touch Point - Maximise Every Contact on NPS Or Effort?

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