BLOG. 11 Dec 2018. Read the blog to discover more on omni-channel, how to choose the right solution and understand the benefits.
BLOG: 29 Oct 2018. Why do customer touch points matter so much? Find out in this blog from Customer Touch Point.
BLOG: 17 Sept 2018. What is natural language IVR? Why use it? What are the benefits? Let's take a look...
BLOG: 17 Sept 2018. This blog examines ‘Why Does Tone Of Voice Matter?’ and looks at the benefits of designing and implementing the right tone of voice.
BLOG: 9 Sept 2018. A few thoughts on why tone of voice matters in customer experience.
BLOG: 03 Sept 2018. Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. Find out how channel shifts helps.
BLOG: 23 Jul 2018. We’d like to share a few more nuggets of podcast wisdom to help you if you're thinking of putting together your own corporate podcasts.
BLOG: 10 Jul 2018. What are podcasts and why use them?
BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there's a better use for on hold and background audio?
BLOG: 09 Jun 2018. NPS - the good and the bad. When to use it and when to find an alternative customer feedback method.