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NEWS: 19 Oct 2020 - Customer Touch Point partners with Avoira to offer Xdroid real-time speech and text analytics.
NEWS: 02 Oct 2020. Customer Touch Point partners with Zappix to offer industry leading visual IVR to clients globally.
BLOG: 07 Aug 2020. We share our Engage to Influence methodology - what it is and how to use it to drive better customer experience.
BLOG: 06 Jul 2020. What is Instant Impact CX and how to embrace it in 5 simple steps.
BLOG: 19 Jun 2020 - Discover the latest CX trends, and some practical tips to help you embrace every single one …
BLOG: 19 May 2020 - In our latest blog series, we share our top tips to help you reduce average handling times and call volumes…