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Case Study: IVR Self-Serve Payment Processing

Case Study: IVR Self-Serve Payment Processing

  • Post author:admin
  • Post published:March 31, 2021
  • Post category:Case Study
  • Post comments:0 Comments

Find out how a leading UK bank changed its IVR to improve self-serve payment processing, increase c-sat scores and cut costs.

Continue Reading Case Study: IVR Self-Serve Payment Processing
What is Visual IVR? And why should brands of all sectors embrace it?

What is Visual IVR? And why should brands of all sectors embrace it?

  • Post author:Angela Cattin
  • Post published:March 15, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: 15 March 2021 - What is Visual IVR, how does it work and how can it benefit your business? Let’s take a look…

Continue Reading What is Visual IVR? And why should brands of all sectors embrace it?
What is Real-Time Speech Analytics and why’s it so important?

What is Real-Time Speech Analytics and why’s it so important?

  • Post author:Angela Cattin
  • Post published:March 5, 2021
  • Post category:Blogs
  • Post comments:0 Comments

BLOG: 05 Mar 2021: What is real-time speech analytics and why is it important for every customer facing business? Let's find out...

Continue Reading What is Real-Time Speech Analytics and why’s it so important?
eBook – Instant Impact in Customer Experience Free Download

eBook – Instant Impact in Customer Experience Free Download

  • Post author:Angela Cattin
  • Post published:March 5, 2021
  • Post category:Hidden

Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.

Continue Reading eBook – Instant Impact in Customer Experience Free Download

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