BLOG: 17 Sept 2018. What is natural language IVR? Why use it? What are the benefits? Let's take a look...
BLOG: 17 Sept 2018. This blog examines ‘Why Does Tone Of Voice Matter?’ and looks at the benefits of designing and implementing the right tone of voice.
BLOG: 9 Sept 2018. A few thoughts on why tone of voice matters in customer experience.
BLOG: 03 Sept 2018. Many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on their customer experience. Find out how channel shifts helps.