Creativity On Hold

BLOG: 28 Jun 2018. We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. Sure there's a better use for on hold and background audio?

Continue Reading Creativity On Hold

NPS Or Effort?

BLOG: 09 Jun 2018. NPS - the good and the bad. When to use it and when to find an alternative customer feedback method.

Continue Reading NPS Or Effort?