Research
Accessibility in Customer Services
SURVEY: Take part in our accessibility survey and receive an exclusive copy of the results
Customer Experience Insights & Resources
Blogs & News
Blogs & News
Access our blog library for all the latest customer experience news and insights from Customer Touch Point…
Case Study
Case Study: IVR Self-Serve Payment Processing
Find out how a leading UK bank changed its IVR to improve self-serve payment processing, increase c-sat scores and cut costs.
Savings Calculator
Customer Experience Savings Calculator
Access our free online customer experience savings calculator to see how much you could save across average handling times and call volumes.
Brochure
Customer Touch Point Company Brochure
Download our company brochure, to find out how our end to end customer experience services and solutions can deliver effortless customer experiences.
eBooks & White Papers
Emerging technologies and the rise of client experience
Access the latest Talkdesk report on emerging technologies and the rise of client experience (CX) in financial services.
eBooks & White Papers
Five Steps to Instant Impact in Customer Experience
Our latest eBook looks at the five steps you need to take to achieve an instant impact across your customer experiences programmes. Download it now.
Webinar
On-Demand Webinar – Accessible Customer Services
Customer Touch Point recently hosted a UK CCF webinar on Accessibility in Customer Services. Watch on demand and read the full transcript.
Webinar
On-Demand Webinar – Instant Impact CX
Watch on-demand and listen as Rick Kirkham shares his experience on how to achieve instant impact across your customer experience strategy, with five key steps.
Webinar
On-Demand Webinar – Intelligent Automation & CX
Customer Touch Point took part in the techUK webinar on Intelligent Automation and CX in Financial Services. Watch the replay now.
Brochure
Talkdesk Integrations
Increase productivity and create the ultimate customer experience with seamless business and CX system integrations from Talkdesk.
eBooks & White Papers
The Future of AI in the Contact Centre
We invite you to explore this Talkdesk report as you prepare to implement or augment AI in your contact centre.